Automola + Gorgias
for the support queue that never sleeps.
Gorgias stays your helpdesk. Automola helps run the queue around it — triaging tickets, drafting replies with real order context, and surfacing what genuinely needs a human.
Automola + Gorgias means Automola can act as an AI workflow layer around Gorgias: it watches approved signals, drafts or runs routine next steps, holds sensitive decisions, and leaves a receipt tied to the source.
What Gorgias is doing.
Gorgias is a customer-support helpdesk built for e-commerce, covering tickets, macros, and order context.
External reference: Gorgias official site
What Automola can own.
What is possible depends on your Gorgias plan, integration or API access, permissions, and the workflow you want Automola to run.
From the first lead to the next idea.
The same managers work every stage — and tie Gorgias to the rest of the tools you already run.
Nova turns a pre-sale question in Gorgias into a sale, answering fast with real product and order context before the buyer clicks away.
Sarah handles "where is my order" and the small problems that decide whether a Shopify buyer becomes a repeat customer.
Automola triages the Gorgias queue, drafts replies with order context, and surfaces only the tickets that genuinely need a human.
Pico turns resolved tickets into reviews and win-backs and feeds recurring questions into better self-serve — fewer tickets, more loyalty.
Use it when the tool has the record, but nobody owns the next step.
"Where is my order" tickets pile up around the clock.
Replies wait because no one owns the queue after hours.
Routine tickets crowd out the ones that need real attention.
What it looks like in practice.
Example: when A ticket lands, Automola can triages it and drafts a reply with order context.. The owner control is explicit: holds refunds, exceptions, and angry-customer replies.
What actually runs around Gorgias.
Practical workflow patterns, not a claim of a certified app.
The inputs Automola can watch.
The work Automola can prepare.
What never happens without your word.
Automola is built around a simple rule: it can move routine work, but it stops before anything that makes a new promise, changes access, affects money, or touches a sensitive customer situation.
Plain answers.
Is Automola a replacement for Gorgias?+
No. This is about workflow coverage around Gorgias, not replacing your helpdesk.
Will it reply to customers automatically?+
It drafts replies; sensitive ones wait for approval inside your rules.
Start with Gorgias.Keep the owner in control.
Connect the tools you already use. Let Automola run the routine workflow around Gorgias, and keep sensitive decisions with you.